In this course you will gain the knowledge and skills required to configure Cisco Unified Messaging on a network and to add subscriber accounts and implement auto attendants. You will learn the essential methods for installing, configuring, maintaining, and conducting moves, adds, and changes for a Unity system on your network, and you will discover the tools and learn the techniques to maintain Unity and run critical reports against the system.
We've enhanced the standard version of this course to give you hands-on experience with a logical topology that very closely represents your current environment. Just like in the real would, you will:
Use Cisco Unity System Setup Assistant to install all required third-party components in preparation of the Unity installation
Install and configure required Microsoft applications, including SQL Express and Microsoft Exchange 2003
Load a configuration for CUCM 8.x, including a dial plan with Class of Service and phones, and configure it for Unified Messaging integration
In our exclusive lab, you will change your storage codec from G.711 to G.729 and determine if that compressed codec would be suitable for your integration.
What You'll Learn
Components of the Cisco Unity system, their standard and optional features, and how they integrate into a unified messaging system
Configure a Cisco Unity system using best practices
Manage a Cisco Unity subscriber account using the Unity Administration tool
Choose the correct subscriber type and add the individual subscriber
Best practices for setting account policy, Class of Service, and subscriber templates
Monitor and maintain a Cisco Unity system
Platform and voice boards that meet the minimum hardware requirements for a Cisco Unity system
Select the correct installation software components, install the software, and verify proper operation
The correct integration type for a given scenario and the steps needed to complete the integration
Choose the appropriate type of Cisco Unity networking and subscriber to ensure message delivery, message transfer, and directory replication
Tools to address specific system maintenance, diagnostics, troubleshooting, and reporting problems
Dependencies of the Microsoft environment when it comes to Unified Messaging integration for Exchange
Auto-attendant designs that meet complex design and configuration requirements
Use the PCA application to allow users to change voice mail settings and send voice mail messages
Course Outline
1. Cisco Unified Messaging Overview
Cisco Unity
Unified Messaging Integrations
Standard System Features
Standard User Features
Optional Features
2. Cisco Unified Messaging General Setup
Using Cisco Unity
Using the Cisco Unity Administrator
Setting Up Cisco Unity
3. Cisco Unified Messaging Subscriber Configuration
Global Subscriber Settings
Subscriber Accounts and Settings
Call Handlers and Interview Handlers
4. Cisco Unified Messaging System Monitoring and Maintenance
Monitoring
Maintaining
Managing Unified Messaging System Reporting
5. Cisco Unified Messaging System Hardware and Software
Server Hardware
Architecture
Installing Cisco Unity Messaging Software
6. Upgrading Cisco Unified Messaging Software
Unified Messaging Integrations
Integrating Cisco Unity with CUCM
Integrating Cisco Unity with PIMG/TIMG
7. Unified Messaging Networking
Cisco Unity Networking Overview
Message Transfer and Directory Replication
Networking Subscribers
Digital Networking
VPIM Networking
AMIS Networking
Cisco Unity Bridge Networking
8. Unified Messaging Maintenance and Utilities
Cisco Unity Administration Tools
Cisco Unity Audio Management Tools
Cisco Unity Diagnostic Tools
Disaster Recovery and Cisco Unity
Providing Redundancy: Implementing Failover in Cisco Unity
Labs
Our investment in enhanced and exclusive labs means you get the experience you need using current software and hardware. No other training company offers a unique, real-world lab solution like ours.
In our lab descriptions, an enhanced lab contains a significant addition to the standard labs and may or may not be offered by other providers, while an exclusive lab contains material that is not offered by any other provider.
Our IUM lab environment consists of 8 interconnected pods, each with a Cisco Unified Communications Manager (CUCM) 8.x cluster and its own Unity 8.0 server. Two students are responsible for configuring each pod. A sophisticated telephony simulation is provided, allowing you to load a complete dial plan with Class of Service for dialing to the PSTN and allowing you to understand the requirements associated with voice mail integration and outdialing in a real-world environment. You will install and integrate, from scratch, the Unity server into the CUCM cluster, add subscribers, and configure the voice mail system for your pod. This course focuses on Unity installation, integration into a phone system, subscriber administration, and creation and management of a voice mail menu system. Routers are not configured in this course. A minimal understanding of IP is helpful.
AUM - 2 Days
Lab 1: Enhanced - Topology and Deployment
Wire the classroom network and prepare the Unity Messaging Servers for each cluster. You will change the IP address on both the host VMware laptop and on the Unity Server Virtual machine. This lab takes less than 60 minutes, and no additional wiring is required for any later labs.
Enhanced content: Extension mobility test profiles for test numbers
Lab 2: Load CUCM Base Configuration
Load a CUCM configuration with a dial plan and Class of Service to use as a platform for later labs dealing with Unity integration and testing.
Lab 3: Enhanced - Unity Integration
Integrate Unity Server into the centralized Call Manager using the Unity Integration Manager tool.
Lab 4: Unity System Settings
Configure required settings in preparation for Subscriber creation.
Lab 5: System Schedule
Create a system-wide schedule for the Unity System.
Lab 6: Class of Service
Learn to create different Classes of Service depending on subscriber access and voice mail feature requirements.
Lab 7: Subscribers
Add subscribers to your Unity system and test the functionality of voice mail.
Lab 8: Enhanced - Unity Features
Learn to give features to subscribers using Class of Service settings and work with features that your company may want to use, such as Cisco PCA, live reply, and private distribution lists.
Lab 9: Opening Greeting
Learn what changes must be made to the opening greeting call handler and how it is the foundation of your audiotext application.
Lab 10: Interview and Call Handlers
Learn how to create call handlers and how they are linked to the opening greeting. Discover and use the interview handler.
Lab 11: Enhanced - More Handlers
Get more practice building handlers by creating a somewhat complex audiotext solution.
Lab 12: Greetings and Broadcast Administrators
Use Unity Administrator to allow certain key subscribers to change audiotext greetings using any phone device and to elect subscribers to submit broadcasts to the Unity system.
Lab 13: Emergency Outdial Notification Plan
Learn how to setup a specialized application where the Unity system calls you when there is an emergency or work crises. You will configure a help desk operation where a help desk technician is on call during off hours and an employee calls in with an emergency.
Lab 14: Status Monitor and Reports
Learn how to run reports against the Unity system and determine if those reports are completed using the Status Monitor web utility.
IUM - 3 Days
Lab 1: Enhanced - Topology and Deployment
Switch the lab configuration over to the IUM topology.
Lab 2: IUM Server Configuration
Prepare the Unity Engineering server for the topology by finishing the sysprep image installation after loading the virtual image and giving the server the appropriate IP address.
Lab 3: Exclusive - Configuring Active Directory
Each pod will install and configure Active Directory on their Unity Server.
Lab 4: Enhanced - Cisco Unity System Setup Assistant
In this lab SQL 2005 is installed and patched and so is Exchange 2003. Cisco's CUSA tool is used to further prepare the Unity servers for Unity installation..
Lab 5: Enhanced - Exchange 2003 Introduction
The accounts needed for a unity installation will be created in this lab. Outlook is configured so students can experiment with mail account creation and can test their Exchange 2003 deployment by sending e-mail to students in other pods.
Lab 6: Exchange SMTP Connector
Learn to how to install Exchange 2003 SMTP connector in order to send email to other pod clusters
Lab 7: Unity Installation
Learn to install Unity as prescribed by Cisco's installation guide.
Lab 8: Exclusive - Cisco Unified Communications Manager 8.x Setup and Unity Integration Preparation
Load a CUCM 8.x configuration with a dial plan and Class of Service. Load phones using BAT. Optionally program the CUCM server with voice mail ports, profiles, MWIs, hunt lists, and pilot points supporting integration with the Unity server.
Lab 9: Unity Integration
Learn how to integrate Unified Messaging into Call Manager or CUCM using Cisco Unified Telephony Integration Manager (UTIM) tool.
Lab 10: Initial Unity Configuration
Use Unity Administrator program to configure basic setup parameters.
Lab 11: Enhanced - Testing Integration and Adding Users
Learn to forward to voice mail, create Unity subscribers one at a time, and use the Unity Bulk Import tool to import subscribers created in Active Directory in earlier labs. Test the solution by leaving voice mail for those users.
Lab 12: Exclusive - CUCM 8.x Dial Plan and Restriction Tables
Configure and test a dial plan allowing routing to external numbers and to a pre-configured PSTN simulator. The dial plan can be used as the template for a real-world deployment. Investigate overlapping 7- and 10-digit dialing and completely test your dial plan using the equipment in your pod. Adjust the Unity Restriction tables to allow 11-digit dialing in order to transfer to a subscriber's outside number using Unity.
Lab 13: View Mail for Outlook
Deploy VMO for Outlook, test by sending voice mail using the Outlook client vs. the IP phone, and watch the destination IP phone interaction when the voice mail is received.
Lab 14: Exclusive - Internet Voice Connector
Install and configure the IVC on Exchange. Using VMO with Microsoft Outlook, send voice mail between the clusters.
Lab 15: Exclusive - Internet Subscribers
Add Internet subscribers in order to see the action of sending a voice mail using this subscriber from the IP phone.
Lab 16: Exclusive - Text to Speech (TTS)
Learn how to set up TTS for your subscribers and have the Unity system speak an e-mail to the subscriber over the phone.
Lab 17: Digital Networking
Learn how to set up digital networking and cross box login.
