In this hands-on, administrator-level course, you will get an introduction to Cisco's UC systems and its components, including:
Cisco Unified Communications Manager (CUCM)
CUCM Express
Cisco Unity Connection
Cisco Unified Presence
You will cover telephony features supported in CUCM and CUCM Express, including the administrator and end-user interface options, and you will learn to configure the most commonly used features. You will also learn how to maintain your system, performing tasks such as daily administration, adds, moves, and changes.
What You'll Learn
Components and characteristics of a Cisco UC solution
Call flows and call legs
Configure endpoints
Implement and configure end users
Configure and enable telephony and mobility features
Configure end-user voice mailboxes and options
Configure Cisco Unified Presence
Configure and generate CUCM reports
Run and analyze Call Detail Records reports
Using the Cisco Call Detail Record Analysis and Reporting (CAR) Tool
Using the Cisco Real-Time Monitoring Tool (RTMT)
Monitoring voice mail usage in Cisco Unity Connection
Configuring Disaster Recovery System
Course Outline
1. Cisco UC Solutions
Components
Characteristics
2. Administrator and End-User Interfaces
3. Call Flows in CUCM and CUCM Express
Call Flows and Call Legs
Configuration Components Impacting Call Flows in Cisco UC Manager
Configuration Components Impacting Call Flows in CUCM Express
4. Endpoint and End-User Administration
Characteristics
Configuration Requirements
Implementation Options
5. Enabling End-User Telephony and Mobility Features
6. Unity Connection and Unified Presence
End-User and Voice Mailbox Characteristics and Configuration Requirements
End-User and Voice Mailbox Implementation Options
Enabling Cisco Unified Presence
7. Cisco UC Solutions Maintenance
Providing End-User Support
CUCM Reports
CUCM CDR Analysis and Reporting Tool Reports
Cisco Unified Real-Time Monitoring Tool
Monitoring Voice Mail in Cisco Unity Connection
Disaster Recovery System
Labs
Lab 1: Topology and Deployment
Lab 2: Exploring Administrator Interfaces
Lab 3: Exclusive - Load CUCM Administrative Configuration
Lab 4: Exploring End-User Interfaces
Lab 5: Enhanced - Exploring Call Flows in CUCM
Lab 6: Exploring Call Flows in CUCM Express
Lab 7: Enhanced - Implementing Endpoints
Lab 8: Implementing End Users
Lab 9: Enhanced - Enabling Telephony Features
Lab 10: Enabling Mobility Features
Lab 11: Exclusive - Configuring Unity Connection for Integration
Lab 12: Exclusive - Configuring CUCM for Integration with Unity Connection
Lab 13: Implementing End Users and Mailboxes
Lab 14: Exclusive - CUCM Configuration for CUPS Integration
Lab 15: Exclusive - CUPS Configuration for CUCM Integration
Lab 16: Enhanced - Configuring CUPC Clients for Presence and Desk Phone Control
Lab 17: Providing End-User Support
Lab 18: Enhanced - Generating CUCM Reports
Lab 19: Generating CUCM CAR Tool Reports
Lab 20: Monitoring the System with Cisco Unified RTMT
Lab 21: Monitoring Usage of Cisco Unity Connection
Lab 22: Backing Up and Restoring CUCM
