This five-day instructor-led hands-on course prepares you for configuring a Cisco Unified Communications Manager (CUCM) solution in a multisite environment.
Focusing primarily on CUCM v7.x/8.x, you will learn basic administrative tasks, such as configuring users and associating them with phones, as well as more advanced topics, such as unified mobility, Media Gateway Control Protocol (MGCP), H.323 gateways, and media resources.
In today's business world, globalization is key, so you will build dial plans to place on-net and off-net phone calls in North American and European sites. You'll learn how to globalize your dial plan using E.164 addressing and how to implement routing and calling privileges based on location.
Who Should Attend
•Network professionals who install, configure, and manage Cisco Unified Communications solutions
•CCNP Voice candidates
Course Overview
This course focuses primarily on Cisco Unified Communications Manager Version 8.0, which is the call routing and signaling component for the Cisco Unified Communications solution.
You will perform post-installation tasks, configure Cisco Unified Communications Manager, implement Media Gateway Control Protocol (MGCP) and H.323 gateways, and build dial plans to place on-net and off-net phone calls. You will also implement media resources, Cisco IP Phone Services, Cisco Unified Communications Manager native presence, and Cisco Unified Mobility.
Prerequisites
•Working knowledge of fundamental terms and concepts of computer networking, including LANs, WANs, and IP switching and routing.
•Ability to configure and operate Cisco routers and switches and to enable VLANs and DHCP
•Basics of digital interfaces, PSTN, and VoIP
•Fundamental knowledge of converged voice and data networks
•Ability to configure Cisco IOS gateways with traditional and VoIP call legs
Preferred but not required are:
•Introducing Cisco Voice and Unified Communications Administration (ICOMM) v8.0
•Implementing Cisco Voice Communications and QoS (CVOICE) v8.0
Course Content
•How the CUCM administrative and service GUIs work
•Activate, start, and stop CUCM services
•Configure base CUCM components, such as date time groups, device pools, Call Manager groups, and other common elements
•Add and delete phones manually and using auto registration
•Use the BAT tool to add phones and users and to change configurations
•Add users, assign them capabilities, and associate them with phones
•Configure phone features: Music on Hold and phone services
•Set up media resources to use for MOH and conferencing
•The NANP
•Build a dial plan including route patterns, route lists, and route groups supporting both the NANP and dialing in Europe
•Deploy line/device Class of Service using partitions and calling search spaces and translation patterns for call blocking
•Investigate globalization using E.164 addressing
•Configure advanced Class of Service capabilities, such as time of day routing, client matter codes, and forced access codes
•Call coverage (hunt lists) and configuration
•Unified mobility (single number reach)
•Configure Presence and Busy Lamp Fields (BLFs)
•Configure DSP resources
Course Outline
1. Cisco Unified Communications Manager (CUCM)
•Architecture
•Deployment and Redundancy Options
2. CUCM Administration
•Managing Services and Initial Configuration
•Managing User Accounts
3. Single-Site On-Net Calling
•Endpoints in CUCM
•Implementing IP Phones
4. Single-Site Off-Net Calling
•PSTN Gateways in CUCM
•CUCM Call Routing Components
•CUCM Digit Manipulation
•Calling Privileges and Restrictions
•Gateway Selection and PSTN Access Features
•Call Coverage
5. Implementing Media Resources, Features, and Applications
•Configuring CUCM IP Phone Services
•Presence-Enabled Speed Dials and Lists
6. Features and Applications for Multisite Deployments
•Cisco Unified Mobility
Labs
•Implementing Cisco Unified Communications Manager, Part 1 v8.0
•Configuring Cisco Unified Communications Manager Initial Settings
•Managing User Accounts in Cisco Unified Communications Manager
•Implementing IP Phones
•Implementing PSTN Gateways
•Configuring Cisco Unified Communications Manager Call-Routing Components
•Implementing Digit Manipulation
•Implementing Calling Privileges in Cisco Unified Communications Manager
•Implementing Call Coverage in Cisco Unified Communications Manager
•Implementing Media Resources
•Configuring Cisco Unified Communications Manager Native Presence
•Configuring Cisco Unified Mobility
