In this hands-on course, you will practice configuring and integrating Cisco's call management and voice mail systems from scratch. You will work with Cisco Unity Connection, which is integrated with Cisco Unified Communications Manager (CUCM), and with Cisco Unity Express, integrated with CUCM Express.
Building on the foundation provided by ICOMM v8, you'll focus on voice mail administration and presence administration. You will learn how to add users, configure Class of Service, schedules, and distribution lists, and set up AutoAttendants for both systems. You'll connect your voice mail systems using Voice Profile for Internetwork Mail (VPIM) networking.
You will also learn how to integrate the Cisco Unified Presence server with CUCM, deploy the Cisco Unified Personal Communicator (CUPC) client with desk phone control, and integrate Unity Connection for CUPC access.
What You'll Learn
Integrate Cisco Unity Connection with CUCM
Unity Connection System Settings, Schedules, and Distribution Lists
Integrate Unity Connection with Microsoft Active Directory
Use Cisco Unity Connection Partitions and Search Spaces
Implement Cisco Unity Connection Call Management
Build an Audiotext Application using the Opening Greeting, Interview, and Call Handlers
Configure Directory Call Handlers
Configure Cisco Unity Connection Users, Class of Service, and Roles
Set Up Message Notification
Monitor and Troubleshoot Cisco Unity Connection and Cisco Unity Express
Integrate Cisco Unity Express with CUCM Express
Unity Express System Settings, Schedules, and Distribution Lists
Configure Cisco Unity Express Users and Class of Service
Unity Express Voice Mail Features, such as VoiceView and IMAP Messaging
Configure the Cisco Unity Express AutoAttendant
VPIM
Cisco Unified Presence
Configure CUCM for CUPS Integration
Cisco Unified Presence and How to implement Cisco Unified Personal Communicator
Configure CUPC Clients for Presence and Desk Phone Control
Deploy IP Phone Messenger
Configure Unity Connection Integration with Call Manager
Troubleshoot Cisco Unified Presence
Course Outline
1. Introduction to Voice Mail
General Requirements for Voice Mail Integration
2. Cisco Unity Connection in a CUCM Environment
Integration with CUCM
Configuring Unity Connection
Using Partitions and Search Spaces
Implementing Call Management
Configuring Users
Monitoring and Troubleshooting
3. Cisco Unity Express Implementation in CUCM Express Environment
Basics of Unity Express
Integration with CUCM Express
Configuring Unity Express
Configuring User Accounts
AutoAttendant
Troubleshooting
4. Voice Profile for Internet Mail Implementation (VPIM)
Implementing VPIM in Unity Connection
Implementing VPIM in Unity Express
5. Cisco Unified Presence Implementation
Components and Communication Flows
Integrating Unified Presence
Configuring Features
Implementing Unified Personal Communicator
Verifying and Troubleshooting Tools
Labs
Lab 1: Topology and Deployment
Lab 2: Load CUCM Administrative Configuration
Lab 3: Configuring Unity Connection for Integration
Lab 4: Configuring CUCM for Integration with Unity Connection
Lab 5: Unity Connection System Settings
Lab 6: Schedules and Distribution Lists
Lab 7: Microsoft Active Directory Integration
Lab 8: Partitions and Calling Search Spaces
Lab 9: Call Routing Rules
Lab 10: Opening Greeting
Lab 11: Interview and Call Handlers
Lab 12: Directory Call Handlers
Lab 13: Class of Service and Roles
Lab 14: Configure Voice Mail Users
Lab 15: Message Notification
Lab 16: Troubleshooting Unity Connection (Optional)
Lab 17: Integrating Cisco Unity Express with Cisco Unified Communications Express
Lab 18: Unity Express System Settings
Lab 19: Schedules and Distribution Lists
Lab 20: Class of Service and Roles
Lab 21: Configure Voice Mail Users
Lab 22: Configure Voice Mail Features
Lab 23: Configure Cisco Unity Express AutoAttendant
Lab 24: Troubleshooting Cisco Unity Express (Optional)
Lab 25: Implementing VPIM in Cisco Unity Express and Unity Connection
Lab 26: CUCM configuration for CUPS integration
Lab 27: CUPS configuration for CUCM integration
Lab 28: Configuring CUPC Clients for Presence and Desk Phone Control
Lab 29: IP Phone Messenger
Lab 30: Configure Unity Connection Integration with CUPC Clients
Lab 31: Troubleshooting Cisco Unified Presence Components (Optional)
