In this course, you will examine the Cisco Unity Connection architecture, components, functionality, and features. You will learn to implement Cisco Unity Connection to create a unified workspace encompassing applications, devices, networks, and operating systems. You will also examine the features available for Cisco Unity Connection using both the GUI and command-line interface (CLI).
Prerequisites
- Working knowledge of LANs, WANs, and IP switching and routing
- Knowledge of traditional public switched telephone network (PSTN) operations and technologies
- ICND1 - Interconnecting Cisco Network Devices 1
- IIUC - Implementing Cisco IOS Unified Communications
What You'll Learn
- Review Cisco Unity Connection basics
- Install Cisco Unity Connection
- Integrate, troubleshoot, and monitor Cisco Unity Connection
- Migrate from Cisco Unity to Cisco Unity Connection
- Configure Cisco Unity Connection global system operating parameters
- Configure Cisco Unity Connection User and Group operation
Who Needs to Attend
- The primary audience for this course is an IT staff member of a small or medium-sized business and Cisco Partners who will be supporting Cisco Unity Connection.
Course Outline
1. Cisco Unity Connection Basics
- Supported Platforms for Cisco Unity Connection
- Deployment Models for Cisco Unity Connection
- Licensing for Cisco Unity Connection
- Integration Options for Cisco Unity Connection
2. Installation of Cisco Unity Connection
- Gathering and Verifying Installation Information
- Installing Cisco Unity Connection
- Initializing Cisco Unity Connection Services
- Setting Up Administrator Workstations
- Installing a Second Node to Initiate Active-Active Redundancy
3. Integrating, Troubleshooting, and Monitoring Cisco Unity Connection
- Implementing Dial Plans
- Managing Call Routing
- Managing System Settings
- Integrating the Phone System
- Integrating Cisco Unity Connection with Cisco Unified Communications Manager and Microsoft Active Directory
- Monitoring and Troubleshooting using Cisco Unity Connection Serviceability
- Implementing Redundancy and Networking
- Managing Disaster Recovery for Cisco Unity Connection Data
4. Migration to Cisco Unity Connection Using COBRAS
- Features and Functions of the COBRAS Tools
- Operating the COBRAS Tool
5. Configuration of Cisco Unity Connection Global System Operating Parameters
- Incoming and Outgoing Call Flows
- Setting Up User Workstations
- Implementing the Dial Plan
- Managing Templates
- Managing Classes of Service
- Managing Message Storage and Networking
- Managing System Settings
6. Configuration of Cisco Unity Connection User Operation
- Managing Individual Users
- Managing Multiple Users
- Managing Distribution Lists
- Implementing Secure Messaging and Cisco Unity VMO
- Audiotext Application Design Process
Labs
Lab 1: Verify Cisco Unity Connection Default Services and Active-Active Cluster Management
Lab 2: Prepare Cisco Unity Connection for Phone System Integration
Lab 3: Network Redundant Cisco Unity Connection Clusters
Lab 4: Manage Cisco Unity Connection Disaster Recovery
Lab 5: Operate the COBRAS Import Tool
Lab 6: Manage Cisco Unity Connection Global Parameters
Lab 7: Manage Individual Users
Lab 8: Manage Multiple Users
Lab 9: Implement Cisco Unity VMO
Lab 10: Implement Cisco Unity Connection with Microsoft Exchange for Calendaring
Classroom Dates and Locations
Date |
Location Details |
|
| Aug 17 - 20, 2009 |
Washington, DC |
Register |
| Sep 14 - 17, 2009 |
Chicago (Schaumburg), IL |
Register |
| Sep 28 - Oct 1, 2009 |
San Jose, CA |
Register |
| Oct 12 - 15, 2009 |
Dallas, TX |
Register |
| Oct 26 - 29, 2009 |
Atlanta, GA |
Register |
| Nov 9 - 12, 2009 |
New York, NY |
Register |
| Nov 30 - Dec 3, 2009 |
Washington, DC |
Register |
| Dec 14 - 17, 2009 |
Chicago (Schaumburg), IL |
Register |
Don’t see the location or date you need? No problem – just use our By Request service.
Course Outline
1. Cisco Unity Connection Basics
- Supported Platforms for Cisco Unity Connection
- Deployment Models for Cisco Unity Connection
- Licensing for Cisco Unity Connection
- Integration Options for Cisco Unity Connection
2. Installation of Cisco Unity Connection
- Gathering and Verifying Installation Information
- Installing Cisco Unity Connection
- Initializing Cisco Unity Connection Services
- Setting Up Administrator Workstations
- Installing a Second Node to Initiate Active-Active Redundancy
3. Integrating, Troubleshooting, and Monitoring Cisco Unity Connection
- Implementing Dial Plans
- Managing Call Routing
- Managing System Settings
- Integrating the Phone System
- Integrating Cisco Unity Connection with Cisco Unified Communications Manager and Microsoft Active Directory
- Monitoring and Troubleshooting using Cisco Unity Connection Serviceability
- Implementing Redundancy and Networking
- Managing Disaster Recovery for Cisco Unity Connection Data
4. Migration to Cisco Unity Connection Using COBRAS
- Features and Functions of the COBRAS Tools
- Operating the COBRAS Tool
5. Configuration of Cisco Unity Connection Global System Operating Parameters
- Incoming and Outgoing Call Flows
- Setting Up User Workstations
- Implementing the Dial Plan
- Managing Templates
- Managing Classes of Service
- Managing Message Storage and Networking
- Managing System Settings
6. Configuration of Cisco Unity Connection User Operation
- Managing Individual Users
- Managing Multiple Users
- Managing Distribution Lists
- Implementing Secure Messaging and Cisco Unity VMO
- Audiotext Application Design Process
Labs
Lab 1: Verify Cisco Unity Connection Default Services and Active-Active Cluster Management
Lab 2: Prepare Cisco Unity Connection for Phone System Integration
Lab 3: Network Redundant Cisco Unity Connection Clusters
Lab 4: Manage Cisco Unity Connection Disaster Recovery
Lab 5: Operate the COBRAS Import Tool
Lab 6: Manage Cisco Unity Connection Global Parameters
Lab 7: Manage Individual Users
Lab 8: Manage Multiple Users
Lab 9: Implement Cisco Unity VMO
Lab 10: Implement Cisco Unity Connection with Microsoft Exchange for Calendaring
Classroom Dates and Locations
| Date |
Location Details |
|
| Aug 17 - 20, 2009 |
Washington, DC |
Register |
| Sep 14 - 17, 2009 |
Chicago (Schaumburg), IL |
Register |
| Sep 28 - Oct 1, 2009 |
San Jose, CA |
Register |
| Oct 12 - 15, 2009 |
Dallas, TX |
Register |
| Oct 26 - 29, 2009 |
Atlanta, GA |
Register |
| Nov 9 - 12, 2009 |
New York, NY |
Register |
| Nov 30 - Dec 3, 2009 |
Washington, DC |
Register |
| Dec 14 - 17, 2009 |
Chicago (Schaumburg), IL |
Register |
Don’t see the location or date you need? No problem – just use our By Request service.
