In this course, you will examine the Cisco Unity Connection architecture, components, functionality, and features. You will learn to implement and administer Cisco Unity Connection to create a unified workspace encompassing applications, devices, networks, and operating systems. You will also explore the various administration tools and reports available in Cisco Unity Connection.
What You'll Learn
Cisco Unity Connection design and platform overlays
Deployment models and integration options
Digital networking and Voice Profile for Internet Messaging (VPIM)
Installation process
Verify the proper installation and integration
Configure digital networking
Concepts, function, and features of PBX IP Media Gateway (PIMG) and T1 Media Gateway (TIMG)
Features and configuration of fax integration
SpeechView and Live Record features
Purpose and function of the Cisco Object Backup and Restore Application Suite (COBRAS)
Features, function, and configuration of the Real-Time Monitoring Tool (RTMT)
Navigate Cisco Unity Connection Administration
Call handlers, users, and call flow
How to add users and contacts
Implement the dial plan
Various user features
Design and build an audiotext application
Course Outline
1. Introduction to Cisco Unity Connection
Integration
Deployment Models
Licensing for Unity Connection
Navigating Cisco Unity Connection
Call Handlers, Users, and Call Flow
2. Installing and Integrating Cisco Unity Connection
Pre- and Post-Installation Steps
Integrating Cisco Unity Connection
3. Digital Networking
Joining Servers to a Digital Network
Post-Networking Tasks
4. VPIM Networking
VPIM
Configuring VPIM Locations and Contacts
Customizing VPIM Features
5. Advanced Integration Concepts
PIMG/TIMG Integration
Fax Server Integration
Live Record Feature
SpeechView
6. Cisco Unity Connection User Operation
COBRAS
Cisco Unified RTMT and SNMP
7. Configuring Users and Contacts
Users and Contacts
Managing Multiple Users
8. Implementing Features
Implementing the Dial Plan
User Features
Accessing Voice Messaging and User Features
Managing Distribution Lists
9. Using Cisco Unity Connection Applications, Tools, and Reports
Designing an Audiotext Application
Cisco Unity Connection Tools and Reports
Using the Disaster Recovery System
Labs
Lab 1: Topology and Deployment
Lab 2: Load CUCM Base Configuration
Lab 3: Load Phones
Lab 4: Configuring Unity Connection for Integration
Lab 5: Enhanced - Configuring CUCM for Integration with Unity Connection
Lab 6: Add Users and Test Integration
Lab 7: Implementing Digital Networking
Lab 8: Managing Cross-Server Login and Transfers
Lab 9: Implementing VPIM Networking
Lab 10: Live Record
Lab 11: SpeechView
Lab 12: Enhanced - Migration: COBRAS
Lab 13: Real Time Monitoring Tool
Lab 14: Managing Cisco Unity Connection Disaster Recovery
Lab 15: Exclusive - Subscriber Installation
Lab 16: Opening Greeting
Lab 17: Class of Service and Roles
Lab 18: Schedule
Lab 19: Add Voice Mail Users and Contacts
Lab 20: Bulk Administration and Edit Tools
Lab 21: Adding Unity Connection Subscribers via CUCM
Lab 22: Adding Unity Connection Subscribers via LDAP
Lab 23: Dial Plan: Partitions and Calling Search Spaces
Lab 24: Configuring Basic User Features
Lab 25: Configuring Integrated Messaging and User Features
Lab 26: Enhanced - Interview and Call Handlers
Lab 27: Exclusive - Greetings and Broadcast Administrators
Lab 28: Unity Connection Tools and Reports
Lab 29: Disaster Recovery System
