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ACUCM - Administering Cisco Unified Communications Manager v7.0

Length Price Cisco Learning Credits
3 days $2,695.00 27

This administrative course focuses on Cisco Unified Communications Manager (CUCM) v7.0 users and client devices. You will learn how to access the CUCM administrative pages to perform moves, adds, and changes of Cisco IP Phones, to configure users and user features, and to configure phones and users for Class of Service and media resources such as Music On Hold and Conferencing. We have enhanced this course to include configuration and administration of the Cisco Unified Personal Communicator.

Prerequisites

  • There are no prerequisites for this course.

What You'll Learn

  • The UC architecture, hardware, and software
  • Access the online administration guide to perform moves, adds, and changes to IP phones, voice gateways, and Call Admission Control components of a Unified Communications solution
  • Access the online administration guide to configure Music on Hold, conference resources, media termination points, and transcoders, and then allocate these resources to devices as needed
  • Provide level one support to IP phone users

Who Needs to Attend

  • PBX administrators, voice administrators, technicians, systems engineers, and architects who are responsible for moves, adds, and changes of Cisco Unified Communications client devices and administration of users and user features

Course Outline

1. Introduction to IP Telephony

  • Exploring IP Telephony
    • Traditional Voice vs. IP Telephony
    • CUCM Platform Requirements
    • Clustering Overview
    • Intra-Cluster Communications
    • Cisco Unified CM Clusters
    • Clustering Options
  • CUCM Deployment Models
    • Overview
    • Single-Site Deployment
    • Centralized Call Processing Deployment
    • Distributed Call Processing Deployment
    • Business Edition
    • Distributed Single Cluster Deployment
    • Hybrid Call Processing Deployment

2. Defining the CUCM Basic Configuration

  • Logging into CUCM
    • Logging In to CUCM Administration and Serviceability
    • Logging in CUCM OS Administration and Disaster Recovery System
    • Navigation Menu
    • Command Line Interface
  • Performing the CUCM Server Configuration
    • Server Configuration - Eliminating Reliance on DNS
    • Configuring Enterprise Parameters
  • Multilevel Administration
    • Configuring Multilevel Administration
    • Creating End Users
    • Creating Roles
    • Creating User Groups
    • Assigning Users to User Groups
  • Configuring the Disaster Recovery System - Backup and Restore Procedures
    • DRS - Backup Procedures
    • DRS - Restore Procedures - Restore Wizard

3. Preparing for Phone Registration

  • Configuring CUCM System Parameters
    • System Parameters
      • Unified CM Configuration
      • Unified CM Group Configuration
      • Phone NTP Configuration
      • Date/Time Group
      • Codecs and Regions
      • Location Configuration
      • Device Pool Configuration
      • DHCP Server Configuration
      • Clusterwide Parameters
        • Enterprise Parameters
        • Service Parameters
      • Licensing
  • Supporting Cisco IP Phones
    • Cisco IP Phone Models
    • CUCM Phone Support
      • SCCP
      • SIP
    • Phone Button Templates
    • Softkey Templates
  • Exploring Phone Registration and IP Phone Communications
    • Cisco IP Phone Registration
      • Manual Registration
      • Auto-Registration
    • Phone Configuration
    • CUCM to Cisco IP Phone Communications

4. Configuring a Basic Route Plan

  • Exploring Gateways
    • Cisco Access Gateways
    • Gateway Protocols
      • SGCP
      • MGCP
      • H.323
    • Core Gateway Requirements
    • Network Modules
  • Creating a Route Plan
    • Dial Plan Overview
    • Route Pattern Overview
    • Digit Collection
    • Call Routing
    • Call Routing Configuration

5. Discovering Route Filters and Digit Manipulation

  • Configuring Route Filters and Translation Patterns
    • The 9.@ Pattern
    • Route Filters
    • Translation Patterns
  • Digit Manipulation
    • Discard Digit Instruction
    • Transformation Masks
    • Route Plan Report

6. Exploring Class of Control

  • Explaining Class of Control
    • Partitions
    • Calling Search Space
    • PLAR Application
  • Configuring Advanced Class of Control Features
    • Call Restriction
      • Class of User
      • Geographic Location
    • Time of Day Routing

7. Explaining Call Admission Control (CAC) and Survivable Remote Site Telephony (SRST)

  • Understanding Call Admission Control
    • Overview and Need for Call Admission Control
    • Call Admission Control in a Centralized Deployment
    • Deploying Automated Alternate Routing (AAR)
    • Call Admission Control in a Distributed Deployment
    • Bandwidth Considerations in Call Admission Control
  • Explaining Survivable Remote Site Telephony (SRST)
    • Overview of SRST
    • SRST Failover
    • SRST Configuration

8. Understanding Media Resources

  • Explaining Media Resources
    • Conference Bridge
    • Media Termination Point (MTP)
    • Transcoder
    • Music on Hold
    • Annunciator
  • Exploring Media Resource Management
    • Media Resource Management
    • Configuring Media Resource Groups
    • Configuring Media Resource Group Lists

9. CUCM Features

  • Understanding Basic CUCM Features
    • Call Park
    • Call Pickup
    • Callback
    • Shared Lines with Barge and Privacy
  • Exploring Hunt Groups
    • Hunt Group Overview
    • Line Group Configuration
    • Hunt List Configuration
    • Hunt Pilot Configuration
    • Final Forwarding
  • Phone Services
    • Cisco IP Phone Services
    • IP Phone Service Configuration

10. Exploring Moves, Adds, Changes, and Administration

  • Understanding Phone Moves, Adds and Changes
    • Phone and Directory Number Options
    • Copy with Lines
  • User Configuration
    • Adding a User
    • Associate Devices to a User
    • User Group Configuration
    • User Web Pages
  • Explaining the Bulk Administration Tool (BAT)
    • Bulk Administration Tool (BAT) Procedures
    • Overview of the Auto-Register Phone Tool (formerly TAPS)

Labs

Lab 1: Topology and Deployment

Lab 2: Users - MLA

Lab 3: BAT - Users

Lab 4: Common Administrative Setup Tasks

Lab 5: IP Phone and IP Communicator Configuration

Lab 6: BAT - Phones

Lab 7: Dial Plan Exploration Lab

Lab 8: Traditional Class of Service

Lab 9: Blocking on Lines Class of Service

Lab 10: Extension Mobility (Configure Users and UDP)

Lab 11: Troubleshooting MACs

Lab 12: MOH and Conferencing

Lab 13: Cisco Unified Communications Manager User Features

Lab 14: Users Options Web Pages and IP Phone Services

Lab 15: Active Directory - Users

Lab 16: Configuring Users for Presence and Deskphone Control

Lab 17: Configuring Hunt Lists (Optional)

Class Dates:

On Site Class Available