Transition - ITIL Service Lifecycle Management - Service Transition

Transition - ITIL Service Lifecycle Management - Service Transition

Length : 3 days

This three-day hands-on program leads to a Certificate in ITIL Service Lifecycle Management - Service Transition. This program is for IT professionals working within, or about to enter, an IT environment requiring a detailed understanding of the processes, functions and activities associated with the Service Transition domain of the ITIL Service Lifecycle.

What You'll Learn
Upon successful completion of the education and examination, students can expect to gain competencies in the following IT Service Transition areas:
•Introduction to Service Transition
•Service Transition Principles
•Service Transition Processes
•Service Transition related activities
•Organization and technology for Service Transition
•Understanding Implementation approaches, Service Transition roles, Challenges, Critical success factors and risks

Who Should Attend
The Service Lifecycle series will be of interest to candidates wishing to obtain knowledge of practices within the Service Lifecycle context. Prime focus is the Lifecycle itself, the use of process and practice elements used within it and the management capabilities needed to deliver quality Service Management practices in an organization. These job roles may include:
•Technical Support Management and Staff
•Change, Configuration, Release, and Deployment Management and Staff
•Testing and Validation Management and Staff
•Knowledge Management Staff
•Project and Program Managers who would like better managed and smoother project rollouts with fewer incidents and customer service disruptions

Day One
•Introduction to Service Transition
•Service Transition Principles
•Service Transition Model
•Value to the Business
•Service V Model
•Risks, CSFs, and Challenges

Day Two
•Service Transition Processes
•Transition and Support Management
•Change Management
•Service Asset and Configuration Management
•Release and Deployment Management
•Service Validation and Testing Management
•Evaluation Management
•Knowledge Management

Day Three
•Service Transition related activities
•Organizational Change Strategy
•Stakeholder Management
•Organization and Key Roles
•Technology and Key Tools
•Implementation Approaches

Class Dates:

Classes being scheduled,
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On Site Class Available

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